I have no doubt that this will be a continuing series. Here's number two - Germans and their Vegemite.
The phone rings on an average Tuesday afternoon.
"How can I help you?" I ask politely after announcing the company name.
"Good afternoon. Do you have Vegemite?" In German, and of course straight to the point.
"Unfortunately we are completely out of stock of Vegemite at the moment, but we are expecting - "
"When will you get more Vegemite?"
Well, if you'd let me finish the first time... I take a deep breath. He's obviously one of those customers. "We're expecting a delivery by the end of the week."
"Do you have Marmite?"
I couldn't believe he asked. Such a poor substitute, but if you're not Australian, you usually don't notice the subtle difference in flavour. Short answer is "Yes, at the moment we have three jars of Marmite in stock."
"Is that all?"
Sorry, I forgot to mention the two thousand jars we've got in reserve in a warehouse in downtown Hamburg... okay, a little heavy on the sarcasm. "Yes, that's all we have for the moment. How many would you like?"
"I am the catering director of a cruise ship currently docked in Hamburg, and I need thirty-six jars of Vegemite."
"Well, we don't have any in stock at the moment, but I'm sure if you would like to give me a contact phone number, I can call the owner of the store and we could arrange a special order for you."
"We sail out on Friday. Can they be delivered by Thursday night?"
Ok, one second. First - I don't know where to start. Thirty-six jars of Vegemite? Even your average Coles Supermarket in Australia would rarely have that much stock on hand at any one time. But a small import business in Hamburg, catering predominantly for the niche expat market? No way, Jose. And all of this by Friday? Sorry, Thursday, ready for departure Friday morning? You've got better chances of a free return ticket on the next shuttle to the moon.
I am rather more careful with my words than that, and I inform Mr Caterer Extraordinaire that unfortunately that just isn't possible, as shipping from Australia alone can take up to ten weeks. He's rather displeased with this and wishes me a pleasant day. I hope he's not like that with all of his suppliers, for his company's sake.
No comments:
Post a Comment